topwd is committed to handling your personal data with transparency, care, and full accountability. This Privacy Policy explains what information we collect, why we collect it, how it is used and protected, and what rights you have as a data subject under applicable law.
Six core principles that define how topwd collects, uses, and safeguards your personal information. The full legal detail follows in the sections below.
topwd collects only the personal data that is strictly necessary for the purpose it is sought — account management, payment processing, KYC verification, and regulatory compliance. We do not harvest data speculatively.
All data transmitted between your device and topwd is encrypted using 256-bit SSL/TLS protocols. Data at rest is encrypted using AES-256. Your financial and identity information is never transmitted in plain text.
topwd does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is your data — we are custodians, not merchants.
Every data processing activity on topwd is conducted under a defined lawful basis — contract performance, legal obligation, legitimate interest, or your explicit consent. We do not process your data without a clear legal justification.
You have the right to access, correct, port, restrict, or erase your personal data. topwd has a defined process for handling data subject requests and will respond within the timeframes required by applicable law.
topwd's data handling practices are designed to comply with applicable personal data protection legislation. Our KYC and AML procedures operate under defined legal obligations and are audited regularly.
This Privacy Policy ("Policy") is issued by topwd ("topwd", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at topwd.cam. This Policy describes how topwd collects, processes, stores, shares, and protects personal data in connection with your use of the Platform and any related services.
topwd is committed to upholding the privacy rights of all users, with particular regard to the rights of Malaysian players under applicable personal data protection legislation. This Policy applies to all individuals who register for a topwd account, visit the Platform, or otherwise interact with topwd's services, including players based in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and across Malaysia.
By registering for a topwd account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. Where processing is based on consent, you retain the right to withdraw that consent at any time, subject to any overriding legal obligation that requires topwd to continue processing.
This Policy should be read alongside topwd's Terms and Conditions and Responsible Gambling Policy, both of which are incorporated by reference and collectively govern your relationship with topwd. If you have questions about any aspect of this Policy, please contact our Data Protection team before using the Platform.
In this Policy, the following terms carry the meanings defined below unless the context otherwise requires:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, IP address, and device identifiers. |
| "Processing" | Any operation or set of operations performed on personal data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, and deletion. |
| "Data Subject" | The identified or identifiable natural person to whom personal data relates — in the context of this Policy, the registered player or site visitor. |
| "Data Controller" | topwd, as the entity that determines the purposes and means by which personal data is processed. |
| "Third Party" | Any natural or legal person, public authority, agency, or body other than the data subject, topwd, and persons who, under topwd's direct authority, are authorised to process personal data. |
| "Sensitive Personal Data" | Personal data revealing racial or ethnic origin, political opinions, religious beliefs, health data, biometric data, and any other categories of data afforded heightened protection under applicable law. |
| "KYC" | Know Your Customer — the identity, age, and address verification process conducted by topwd as part of its anti-money laundering and fraud prevention obligations. |
topwd collects the following categories of personal data, depending on the nature of your interaction with the Platform:
topwd collects personal data through the following means:
topwd processes personal data only where a lawful basis exists. The primary lawful bases applicable to topwd's processing activities are as follows:
| Lawful Basis | Processing Activities Covered |
|---|---|
| Contract Performance | Account registration, deposit and withdrawal processing, bonus crediting, game result settlement, customer support — all activities necessary to deliver the services you have contracted with topwd to receive. |
| Legal Obligation | KYC and identity verification, anti-money laundering (AML) checks, age verification, fraud detection, regulatory reporting, and record-keeping obligations imposed by applicable law. |
| Legitimate Interests | Platform security monitoring, fraud prevention beyond strict legal requirements, responsible gambling analysis to identify at-risk players, and improvement of the Platform based on aggregated behavioural data. |
| Consent | Marketing communications via email or push notification (where opted in), and the placement of non-essential cookies. You may withdraw consent for these activities at any time. |
topwd uses the personal data it collects for the following purposes:
topwd does not sell, rent, or trade your personal data to third parties for commercial purposes. topwd may share your personal data with the following categories of recipients, strictly limited to what is necessary for the stated purpose:
topwd engages third-party service providers to assist with the delivery of its services. These include: KYC and identity verification providers, payment processing partners (including the operators of Malaysian payment infrastructure such as FPX, DuitNow, and e-wallet platforms), cloud hosting and data storage providers, fraud detection and cybersecurity services, and customer support platform providers. All service providers are bound by data processing agreements requiring them to process personal data only on topwd's instructions and to maintain appropriate security standards.
topwd will disclose personal data to regulatory bodies, law enforcement agencies, and other competent public authorities where required to do so by applicable law, court order, or regulatory directive. topwd will comply with all valid legal requests and will, where legally permissible, notify affected players of such disclosures.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of topwd's assets, personal data held by topwd may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and the privacy protections applicable to their data under the new ownership.
No Third-Party Marketing: topwd will not disclose your personal data to any third party for the purpose of enabling that third party to contact you with unsolicited marketing communications. All marketing communications from topwd are sent directly by topwd and only to players who have opted in.
topwd uses cookies and similar technologies (including web beacons, pixel tags, and local storage) on the Platform. Cookies are small text files placed on your device that allow the Platform to recognise you between sessions and deliver a consistent, functional user experience.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function. These include session cookies that maintain your logged-in state, security tokens, and cookies that enable payment processing flows. These cannot be disabled without affecting Platform functionality. |
| Functional | Remember your preferences such as language selection, display settings, and last-visited game categories to personalise your Platform experience. |
| Performance and Analytics | Collect anonymised data about how visitors use the Platform — pages visited, time spent, error messages encountered — to help topwd improve Platform performance and user experience. |
| Marketing (Consent-Based) | Used only where you have provided explicit consent. These may track your interactions with topwd content and promotions to serve relevant communications. You may withdraw consent at any time via your account settings or browser preferences. |
You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.
topwd retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where full deletion is not immediately possible due to backup schedules, data is isolated from active processing pending deletion.
topwd implements a comprehensive suite of technical and organisational security measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
Your responsibilities: While topwd takes extensive measures to protect your data, the security of your account also depends on your own practices. You are responsible for maintaining the confidentiality of your login credentials and for enabling 2FA on your account. Do not share your password with anyone, including topwd support staff.
topwd operates in and primarily serves Malaysian players. Where personal data is transferred to or processed in jurisdictions outside Malaysia — for example, where a cloud hosting provider or third-party processor operates infrastructure in another country — topwd ensures that appropriate safeguards are in place to maintain the protection of your personal data to a standard equivalent to that provided under applicable Malaysian data protection law.
Safeguards used by topwd for international transfers may include: contractual clauses imposing data protection obligations on the recipient, transfer to jurisdictions recognised as providing adequate data protection under applicable frameworks, and binding corporate rules where applicable within a group of companies.
Where you have questions about specific international transfer arrangements in place for your personal data, please contact topwd's data protection team using the contact details in Section 15.
As a data subject, you have the following rights in relation to the personal data topwd holds about you. topwd will respond to all valid data subject requests within the timeframes required by applicable law (typically thirty (30) days, with the possibility of extension for complex requests):
You may request a copy of all personal data topwd holds about you, together with information about how it is being processed.
You may request correction of inaccurate or incomplete personal data. Corrections to KYC data must be supported by updated documentation.
You may request deletion of your personal data where it is no longer necessary, consent has been withdrawn, or processing is unlawful — subject to legal retention obligations.
You may request that processing of your personal data be restricted in certain circumstances, such as while the accuracy of data is being contested.
Where processing is based on consent or contract and carried out by automated means, you may request a machine-readable copy of your personal data for transfer to another service.
You may object to processing based on legitimate interests, including profiling, and to the use of your data for direct marketing purposes at any time.
To exercise any of the above rights, please submit a written request to topwd's support team via live chat, WhatsApp, or email at [email protected]. You will be asked to verify your identity before any request is actioned. topwd does not charge a fee for handling standard data subject requests.
topwd's Platform is strictly restricted to individuals aged twenty-one (21) years and above. topwd does not knowingly collect personal data from minors. The Platform employs age verification procedures designed to prevent underage registration.
If topwd becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will immediately take steps to delete that data, close the associated account, and refund any deposits to the source payment method in accordance with its standard verification and AML procedures.
If you have reason to believe that a minor has registered a topwd account, please notify topwd's support team immediately at [email protected]. We take all such reports seriously and will investigate promptly.
topwd reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or topwd's data processing practices. When material changes are made, topwd will:
Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically. The current version is always available at topwd.cam/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or topwd's handling of your personal data, please contact topwd's team through any of the following channels:
All enquiries are handled by topwd's support team operating on Malaysia Standard Time (MYT, UTC+8), 24 hours a day, 7 days a week. For formal data subject requests, topwd aims to provide an initial acknowledgement within two (2) business days and a substantive response within thirty (30) calendar days.
If you are not satisfied with topwd's response to your privacy complaint, you may have the right to escalate the complaint to the relevant data protection authority in your jurisdiction.
Effective Date: This Privacy Policy is effective as of 1 January 2026 and supersedes all prior versions of topwd's privacy documentation. Players are encouraged to review this Policy periodically to stay informed of how topwd protects their personal information.
topwd is built for Malaysian players who expect both excitement and integrity. Your personal data is protected, your MYR transactions are secure, and our 24/7 team is always available. For players aged 21 and above only.